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101. Our office security door is scheduled to _______ this week so all staff members are required to return their security cards to the front desk.
(A) replace
(B) replaced
(C) being replaced
(D) be replaced

102. The post office will be closed at 5p.m. on Thursday ______ holiday weekend.
(A) since
(B) due to
(C) while
(D) as if

103. As we were running short of time, we forced Mr. Owens, the chief technician in charge, to stay and work late by ______.
(A) he
(B) him
(C) his
(D) himself

104. If Tom Green officially resigns, Jeff Salas, the president and CEO of the company, is expected to appoint Adam Lopez to ______ Tom Green.
(A) deposit
(B) predict
(C) operate
(D) succeed

105. The company’s share price has _______ doubled since June.
(A) ever
(B) much more
(C) more than
(D) even more

106. The company spokesperson said that the company has reported a drop in net income for five _______ quarters.
(A) constant
(B) following
(C) consecutive
(D) immediate

107. LCG Corp. is involved in the manufacture, sale, and _______ of its own home appliances items.
(A) repetition
(B) exception
(C) distribution
(D) solution

108. Follow _______ steps listed on the first page of the manual and your username does not have to be the same as your website address.
(A) most of
(B) all
(C) much
(D) almost

109. To stay with local people and gain practical experience, Volunteer helpers work an average of 4 hours per day _______ food and accommodation.
(A) in exchange for
(B) exchanging of
(C) with exchange
(D) exchanges

110. Due to the students with nut allergies, when bringing shared food to school, please _______ from bringing food that contains nuts of any kind.
(A) result
(B) benefit
(C) refrain
(D) succeed

111. The discounted _______ for the Auto Show are valid for admission on weekdays from February 2 to 10.
(A) tickets
(B) ticketing
(C) ticketed
(D) ticket

112. We, at HTL are _______ that the new project of the company will succeed.
(A) convincing
(B) convinces
(C) convinced
(D) convincement

113. The new video game “Super Junior” will be released ________ three weeks.
(A) by
(B) with
(C) from
(D) in
114. The following companies have indicated that they will be _______ new products at their booth for this year’s event.
(A) introduce
(B) introducing
(C) introduced
(D) introduces

115. The supervisor _______ advised his staff to attend the monthly staff development seminar.
(A) he
(B) him
(C) his
(D) himself

116. If you pay on a cash basis, you can take advantage _______ a 5 percent discount.
(A) on
(B) with
(C) from
(D) of

117. Every effort is _______ to solve the problems we are experiencing at the moment.
(A) make
(B) making
(C) being made
(D) makes

118. International Cooperative Nursery School will be closed for the _______ of the week.
(A) remaining
(B) remainder
(C) remained
(D) remain

119. The school’s educational philosophy is based on the premise that children learn _______ hands-on involvement with activities which they are motivated to learn.
(A) through
(B) by
(C) for
(D) since

120. The study is subject to a thorough review by specialists in the field ________ the publication.
(A) in fact
(B) former
(C) prior to
(D) wherever

121. _____ of the people in this interview wanted to disclose their name so I could not tape the interview or take pictures for this reason.
(A) None
(B) Anyone
(C) Whoever
(D) Something

122. Children will only be admitted into the concert stadium _______ accompanied by an adult.
(A) unless
(B) now that
(C) since
(D) if

123. Those attending the seminar next week need to contact Ms. Simpson to _______ flight arrangements.
(A) discuss about
(B) talk
(C) talk to
(D) talk about

124. Governor Carcieri Asked who was in _______ during the snowstorm in his absence.
(A) appreciation
(B) charge
(C) description
(D) apologies

125. In August 2007 the Post Office began an _______ program selling the plus Zip Code extension to businesses.
(A) experiment
(B) experimental
(C) experiments
(D) experimented

126. Absenteeism is the habit of _______ being away from work or school, usually without a good reason.
(A) frequent
(B) frequently
(C) frequency
(D) frequented
127. NeonHorizon is a small web design company based in Milton Keynes, which specializes in clear and to the _______ websites for small businesses.
(A) grade
(B) feet
(C) point
(D) spot

128. By the time the technicians discovered the computer problems, most of the important files _______.
(A) had been disappeared
(B) will have disappeared
(C) disappear
(D) had disappeared

129. 90 percent of the respondents said they would undertake the research and development projects as _______ in order to strengthen productivity.
(A) plan
(B) planning
(C) planned
(D) plans

130. The company has launched an internal inquiry into the disappearance of a computer disk thought to contain highly _______ client information.
(A) sensitive
(B) courteous
(C) affordable
(D) competitive

131. The on- campus stationery is entirely run by students under the _______ of a few faculty members.
(A) attendance
(B) sight
(C) provision
(D) supervision

132. _______ a low-price policy, we will offer competitive prices and quality services to the customers.
(A) According to
(B) Further
(C) Instead
(D) However

133. Our agency has been _______ with the responsibility of gathering all pertinent information.
(A) appointed
(B) hired
(C) obligated
(D) charged

134. The audience thanked her with six standing ovations, which was _______ remarkable considering that the concert was nearly canceled.
(A) most of
(B) all the more
(C) many more
(D) too much

135. The company always sends invoices ________ from the book orders unless requested otherwise by the buyer.
(A) jointly
(B) separately
(C) diversely
(D) partially

136. CHJ`s affiliates this year dropped to 64 from 97 as it _______ sold or merged some operations.
(A) both
(B) either
(C) and
(D) or

137. Recent economic indicators suggest _______ private spending, slowly recovering from a two-year slump, is gaining momentum.
(A) for
(B) that
(C) what
(D) how

138. _______ we had done for the last six months was a great achievement and an important step for SAT Committee members.
(A) that
(B) what
(C) when
(D) where

139. Google said it planned to notify users _______ access had been restricted on certain search terms.
(A) when
(B) what
(C) which
(D) where

140. The negotiations have been delayed due to differences on _______ to publicize the negotiations.
(A) that
(B) whether or not
(C) because
(D) if


Questions 141-143 refer to the following letter.
Dear Sirs

Translation Brochure

I should be grateful if you would send _______ your brochure and price list about your translation services.
141. (A) we
(B) ours
(C) us
(D) ourselves


We are _________ developing our web sites and are interested in translating these into five languages
142. (A) instantly
(B) currently
(C) eagerly
(D) quickly

_______ from English.
143. (A) apart
(B) among
(C) against
(D) benefit

I look forward to hearing from you.

Yours faithfully

Andrea Philips

Andrea Philips
Marketing Manager


Questions 144-146 refer to the following welcome letter.

Dear Adrienne,

Welcome to our Team!

It is a pleasure to welcome you to the staff of KC Electronics. We are excited to have you join our team, and we hope that you will enjoy working with our company.

On the first Monday of each month we _______ a special staff lunch to welcome any new employees.
144. (A) will hold
(B) hold
(C) holding
(D) held

Please be sure to come next week to meet all of our senior staff and any other new staff members who have joined us this month. Alice Peters will e-mail you with further _______.
145. (A) details
(B) detail
(C) detailing
(D) detailed

If you have any questions during your training period, please _______ hesitate to contact me. You can reach me at my email address or on my office line at 340-2222.
146. (A) not
(B) do not
(C) no
(D) none

Warm regards,
Jackie
Jackie Morris, Sales Manager


Questions 147-149 refer to the following e-mail.

Dear Mrs. Waters,

I am writing to provide formal notice of my resignation from Fielders Pharmacy. My last day will be February 14th, 2009.

I trust that two weeks is sufficient notice for you to find a _________ for my position.
147. (A) complaint
(B) receipt
(C) replacement
(D) promotion

I would be _______ to help train the individual you choose to take my place.
148. (A) please
(B) pleased
(C) pleasing
(D) pleases

Thank you for employing me for the past three years. My experience as clerk, supervisor, and floor manager has been very _______ and I'm confident that I will use many of the skills I have learned at Fielders in the future.
149. (A) notable
(B) positive
(C) cautious
(D) prevalent

If you have any concerns, please contact me at my personal email address.
All the best,

Annie Wright


Questions 150-152 refer to the following letter.

Dear Valued Customer:

Our records show that you have been a customer of PJ Party Inc. _______ our grand opening last year. We would like
150. (A) whether
(B) despite
(C) since
(D) although

to thank you for your business by inviting you to our preferred customer Spring Extravaganza this Saturday.

Saturday's sales event is by invitation _______. All of our stock, including pajamas and bedding will be marked down
151. (A) only
(B) just
(C) through
(D) still

from 50-80% off.* Doors open at 9:00 AM sharp. Complimentary coffee and donuts will be served. Public admission will commence at noon.

In addition, please accept the enclosed $10 gift certificate to use with your purchase of $75 or more.

We look forward to seeing you at PJ's on Saturday. Please bring this invitation with you and _______ it at the door.
152. (A) permit
(B) represent
(C) present
(D) express

Sincerely,
Linda Lane

Linda Lane
Store Manage


101. (D) 102. (B) 103. (D) 104. (D) 105. (C) 106. (C) 107. (C)
108. (B) 109. (A) 110. (C) 111. (A) 112. (C) 113. (D) 114. (B)
115. (D) 116. (D) 117. (C) 118. (B) 119. (A) 120. (C) 121. (A)
122. (D) 123. (D) 124. (B) 125. (B) 126. (B) 127. (C) 128. (D)
129. (C) 130. (A) 131. (D) 132. (A) 133. (D) 134. (B) 135. (B)
136. (B) 137. (B) 138. (B) 139. (A) 140. (B) 141. (C) 142. (B)
143. (A) 144. (B) 145. (A) 146. (B) 147. (C) 148. (B) 149. (B)
150. (C) 151. (A) 152. (C)

1. In times of -----, the price of precious metals such as gold generally increases dramatically.
(A) prosperity
(B) prospering
(C) prosperous
(D) prosper

2. The Judge became furious when her ----- was questioned by the plaintiffs attorney.
(A) neutralize
(B) neutralization
(C) neutrally
(D) neutrality

3. The enclosed brochure will assist customers to make a ----- on whether to buy or try the new software.
(A) deciding
(B) decision
(C) decide
(D) decided

4. They were fined for holding a boxing match without the official ----- of the state Boxing Commission.
(A) approving
(B) approval
(C) to approve
(D) approved

5. ----- show that less competition and poor service are usually the result of government regulation in the telecommunications business.
(A) Study
(B) Studies
(C) Studying
(D) Studied

6. Market researchers have presented ----- that companies with small market shares will suffer a great deal throughout the course of the year.
(A) evidence
(B) evident
(C) evidential
(D) evidently

7. An arbitrator must listen ----- to both parties in a dispute and not allow personal prejudice or opinion to affect his or her decision.
(A) objection
(B) objective
(C) objects
(D) objectively

8. All the plants inside and outside the office need to be watered -----.
(A) period
(B) periodical
(C) periodic
(D) periodically

9. In fact, within two years, it is not unusual for a management trainee to receive multiple promotions and increase his or her income -----.
(A) substantiation
(B) substantial
(C) substantiate
(D) substantially

10. Please fasten your seat belt ----- and bring back the rest of your seat to its vertical position.
(A) security
(B) secure
(C) secured
(D) securely

11. Please provide all of the information as ----- as possible to enable your request to be properly processed.
(A) clear
(B) clearer
(C) clarity
(D) clearly

12. Military spending cuts have ----- impacted manufacturing business in the United States.
(A) strong
(B) strongly
(C) strength
(D) strengthen

13. The report was ----- written and must be reviewed and redone.
(A) poor
(B) poorly
(C) poorest
(D) poorer

14. This rebate offer is only available with the purchase of a new Novatel modem and the customer must ----- maintain OmniSky Wireless Service a minimum of six months.
(A) continue
(B) continuation
(C) continuous
(D) continuously

15. Safety regulations have recently been reinforced to protect workers who work in ----- hazardous jobs.
(A) potential
(B) potentialize
(C) potentially
(D) potentiality

16. The European trade discussions came to an end with the representatives ----- supporting the call for a free trade zone.
(A) completely
(B) completeness
(C) complete
(D) completed

17. Our direct-deposit service has turned out to be ----- attractive to our customers.
(A) extreme
(B) extremely
(C) extremity
(D) extremes

18. The Club's nine versatile meeting and banquet rooms ----- accommodate a small executive meeting of ten or a large reception of five hundred.
(A) beauty
(B) beautiful
(C) beautifully
(D) beautify

19. This Bed & Breakfast house can provide comfortable accommodations at a ----- price.
(A) reasonable
(B) reason
(C) reasonably
(D) reasoning

20. The network is not ----- at this time due to software failure.
(A) accessible
(B) accessed
(C) accessing
(D) access

21. Most of our door-to-door salesmen prefer to live in the area they serve because it is more ----- for them.
(A) convenient
(B) convened
(C) convenience
(D) conveniently

22. Though baseball purists prefer that the game be played in the open-air, most modern ballparks are ----- in either fixed or retractable roof domed stadiums.
(A) enclose
(B) enclosing
(C) enclosure
(D) enclosed

23. According to Jenkins, a new highspeed machine will ------- that will cut the patterns for the gloves in half the time it takes now.
(A) be installing
(B) be installed
(C) install
(D) have installed

24. The inspectors' recommendations ----- that the company needs to increase its production.
(A) indicate
(B) are indicated
(C) to indicate
(D) indicating

25. At Good Brothers Inc. we want our employees to be the most competitive individuals in their fields so we put great emphasis ----- training and career growth.
(A) to
(B) between
(C) out
(D) on

26. This packing system, ----- ensures a total vacuum to retain freshness and flavor for a long period, is used in more than 200 food-processing plants.
(A) who
(B) which
(C) what
(D) whose

27. Although we requested that we ----- a room with garden view when we made the reservation, we were taken to a sea view room when we arrived.
(A) have given
(B) were giving
(C) gave
(D) be given

28. Constant quality improvement is intended to maintain our competitiveness and ---- us for the challenges of the future.
(A) to prepare
(B) preparing
(C) prepared
(D) have prepared

29. Among other reasons, annual reports are published ----- an informed reader may interpret and evaluate the performance and prospects of a company accurately.
(A) in case of
(B) moreover
(C) so that
(D) even though

30. I was a member of the Country Club's Recreation committee ----- it was first established, but I quit after a few months.
(A) nevertheless
(B) still
(C) when
(D) since

31. ----- I have exchanged email and memos with the Regional Vice President, I have never met him in person.
(A) Except
(B) Although
(C) Unlike
(D) However

32. The rebuilt plane will be ready for use next week ----- we can get the local and federal approvals for the repairs.
(A) otherwise
(B) if
(C)whether
(D) instead

33. Contest entry forms will be discarded ----- accompanied by a proof of purchase of one of the company's products.
(A) nevertheless
(B) as long as
(C) therefore
(D) unless

34. Even though the boss encouraged you to put ----- idea into effect, you ignored him and now someone else has done it and received all the credit.
(A) you
(B) your
(C) yourself
(D) yours

35. The green skis and black boots belong to my sister and the gray skis and boots are -----.
(A) I
(B) mine
(C) myself
(D) my

36. When the golf cart broke down, Mr. Lucas and the other golfers in his group made it worse when they tried to repair it by ----- instead of calling for help.
(A) they
(B) their
(C) them
(D) themselves

37. Of the several plants, one plant gets 50% of its energy needs from solar power while ----- uses windmills to produce 28% of its energy.
(A) another
(B) others
(C) another
(D) the others

38. The boxers may have appeared angry in the ring, but in fact they have a great deal of respect and admiration for -----.
(A) ones
(B) the others
(C) others
(D) each other

39. Constant exercise has been proven ----- health benefits for people of all ages and occupations.
(A) have
(B) to have
(C) having
(D) had

40. All students are welcome to ----- their suggestions about ways to improve the teaching system at this institute.
(A) contribution
(B) contributable
(C) contribute
(D) contributing
41. All of the Seashore Hotel's staff are committed to ----- top-quality service and a comfortable environment for their guests.
(A) provision
(B) provided
(C) providing
(D) provider

42. The food division is considering ----- a new line of gourmet spices in select areas next summer.
(A) to introduce
(B) introducing
(C) introduce
(D) introduced

43. Please refrain from ----- cellular phones during the lecture.
(A) use
(B) uses
(C) using
(D) to use

44. ----- messages is the responsibility of a secretary.
(A) Taking
(B) Taken
(C) Took
(D) Take

45. A job used to be obtained ----- in the past than it is now.
(A) easiest
(B) more easily
(C) easily
(D) easier

46. This new coffee machine makes cappuccino froth ----- more efficiently than the old one.
(A) much
(B) so
(C) really
(D) very

47. This is by far one of the ----- jobs Mrs. Rita has ever taken in her entire career as a laboratory technician.
(A) challenging
(B) more challenged
(C)most challenging
(D) more challenging

48. Those who do not pick up their season tickets by August 20 ----- their stadium seats.
(A) forfeit
(B) will forfeit
(C) will have forfeited
(D) forfeited

49. The road was very muddy because it ---- all night.
(A) rained
(B) rains
(C) will be rained
(D) have rained

50. All employees are expected and ----- to exercise care when leaving e-mail messages within the company.
(A) required
(B) have required
(C) require
(D) requiring

51. The new facilities are both more ----- and modern.
(A) conveniences
(B) convenient
(C) convenience
(D) conveniently

52. If you write the memo tonight, I will copy ----- distribute it in the morning.
(A) and
(B) so
(C) as
(D) in

53. Vortex Medical is a well known leader in manufacturing medical equipment for its ---- patents.
(A) number
(B) numerous
(C) numerical
(D) numeral

54. According to the poll, ----- factors may not affect election results, unless of course turnout is low.
(A) each other
(B) another
(C) others
(D) other


ANSWER
1. A 2. D 3. B 4. B 5. B 6. A 7. D 8. D 9. D 10. D
11. D 12. B 13. B 14. D 15. C 16. A 17. B 18. C 19. A 20. A
21. A 22. D 23. B 24. A 25. D 26. B 27. D 28. A 29. C 30. C
31. B 32. B 33. D 34. B 35. B 36. D 37. C 38. D 39. B 40. C
41. C 42. B 43. C 44. A 45. B 46. A 47. C 48. B 49. A 50. A
51. B 52. A 53. B 54. D

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ĐỀ SỐ 4

101. Our output has increased recently, due in part to a rise in productivity ----- the purchase of newer machinery.
(A) as soon as
(B) following
(C) next
(D) in advance

102. Mr. Robinson rose from hotel bellboy to shift manager in just two years because he was so cordial and ----- to guests' needs.
(A) response
(B) responsive
(C) responsible
(D) responsibility

103. We will ----- start carrying a product line of maternity clothing aimed at young women who want to remain fashionable and stylish during their pregnancy.
(A) recently
(B) already
(C) soon
(D) still

104. Both of the floor tile patterns were designed with great care, so please be ----- that whichever you choose will bring years of satisfaction.
(A) assure
(B) assuring
(C) assured
(D) assurance

105. This letter should be ----- to Mr. O'Donnel for his revision and approval.
(A) received
(B) forwarded
(C) contacted
(D) examined

106. ---- of receipt is required for this and all other further correspondence.
(A) Predicament
(B) Completion
(C) Acknowledgement
(D) Combination

107. Inventory control and receiving have become much more ----- since we put both areas under the control of a single department.
(A) manageable
(B) manageably
(C) managing
(D) manage

108. All guests are requested to be ----- dressed for the reception ceremony.
(A) formal
(B) formally
(C) formalness
(D) formalize

109. The unusually bad weather makes it impossible ----- resort guests to go para gliding or scuba diving.
(A) by
(B) with
(C) to
(D) for

110. Because he had implemented orderly and sensible systems, when the CEO took an extended leave of absence, the company flourished on its -----.
(A) alone
(B) solo
(C) single
(D) own

111. Though we do not offer gambling like many other resorts do, our other amusements and scenery continue to ----- many guests.
(A) attraction
(B) attractive
(C) attract
(D) attracting

112. When touring the construction site, visitors must wear a hard hat and ----- protective clothing.
(A) another
(B) each
(C) other
(D) each other

113. ----- in the past four months have almost diminished and are not expected to rise in the near future.
(A) Profit
(B) Profits
(C) Profitable
(D) Profitably

114. The audience was ----- by the prominent Dr. Taylor, whose research is highly admired.
(A) invited
(B) nominated
(C) attended
(D) addressed

115. In keeping with our brand image, names ----- relate to some athletic activity likely to appeal to our target market of teenaged sports enthusiasts.
(A) idea
(B) idealize
(C) ideal
(D) ideally

116. Please enter log-in name and password whenever ----- to do so.
(A) to ask
(B) asking
(C) were asked
(D) asked

117. Because of improving ---- conditions, home ownership is expected to increase across all sectors.
(A) economy
(B) economic
(C) economically
(D) economize

118. ----- it was more expensive than the competitor's products on the market, Free Nomad`s travel bag did not sell well this quarter.
(A) Although
(B) Even if
(C) Since
(D) As if

119. A new packaging system is now in place and we should be capable of ----- goods several hours faster than before.
(A) shipment
(B) to ship
(C) shipping
(D) shipped

120. It is expected that with hard work and dedication, all participants in a ----- of negotiation-skills training courses will succeed.
(A) reference
(B) series
(C) compliance
(D) response

121. The flight information ----- in this reservation slip indicates that the flight is tomorrow and not today.
(A) conducted
(B) connected
(C) contained
(D) confirmed

122. Recreational facilities within walking distance of the Burkstone Hotel ----- a swimming beach and a park with sports fields and picnic tables.
(A) include
(B) are included
(C) including
(D) includes

123. For customers shopping with children, a local supermarket has a designated playing room marked with a ----- visible sign.
(A) clear
(B) cleared
(C) clearing
(D) clearly

124. The position of Morale Officer has remained ----- since Mr. Jones retired two months ago.
(A) unlicensed
(B) unoccupied
(C) located
(D) suppressed

125. ----- projections of this year's sales figures have already been exceeded with a month still remaining.
(A) Initial
(B) Immediate
(C) Outgoing
(D) Growing

126. At our annual board meeting, we decided to release the funds necessary to redesign all work areas to make the office more ----- for staff.
(A) comfort
(B) comforters
(C) comfortable
(D) comfortably

127. The Halco Group hasn't yet come up with ----- improved version of the old model.
(A) they
(B) them
(C) their
(D) themselves

128. Getaway Travel can hold ----- for seats on most airlines for up to 24 hours.
(A) reservations
(B) reserving
(C) reserved
(D) reserve

129. Conference organizers will make every effort to satisfy participants' requests; however, seating ----- will be made on a first-come, first-served basis.
(A) arrange
(B) arrangements
(C) arranging
(D) arranged

130. Cancun, ----- for its beautiful, tranquilizing beach, is a popular vacation sport for American tourists.
(A) is known
(B) was known
(C) known
(D) knowing

131. The Chief Financial Officer argued ----- that the company must abandon its ambitious expansion plans for at least one more year.
(A) persuasion
(B) persuasive
(C) persuasively
(D) persuaded

132. Consumer behavior is one very ----- part of business that determines longevity of a firm.
(A) essential
(B) responsible
(C) unpredictable
(D) interim
133. You should be able to assemble this computer desk easily ----- following step-by-step instructions.
(A) from
(B) by
(C) with
(D) at

134. They changed the campaign slogan when surveys of voting women revealed a strong ----- for less aggressive language.
(A) preference
(B) relation
(C) structure
(D) perception

135. A friendly personality and a courteous behavior ----- for the receptionist position.
(A) are requiring
(B) are required
(C) should require
(D) will require

136. Make sure that all of the signed letters have been put into envelopes ----- being mailed out by this afternoon.
(A) before
(B) through
(C) amid (D) for

137. I took a cab to the meeting at my own -----, even though the company was already paying for group transportation to the meeting site.
(A) charge
(B) responsibility
(C) expense
(D) communication

138. The fact that many workers have a long and expensive ----- to work by either train or automobile was given as a reason.
(A) commute
(B) competition
(C) reference
(D) accusation

139. The recent bankruptcy of one of the ----- appliance companies has had a direct effect on the nation's economy.
(A) leader
(B) led
(C) leadership
(D) leading

140. The recently released version of Eastward's software for detecting computer viruses is far ----- to the last year's.
(A) better
(B) superior
(C) advanced
(D) improved



Questions 141-143 refer to the following letter.

Dear customer,

Effective May 20, all shipments by Surety, Inc. to our exchange terminals ----- by overnight
141. (A) handled
(B) were handled
(C) have handled
(D) will be handled
express. This new procedure will continue through the end of August, ----- we will revert to
142. (A) at which time
(B) that
(C) in time for
(D) depending on
our normal shipping guidelines. We, not our customers, will bear this additional cost as part of our ongoing efforts to ensure customer -----.
143. (A) satisfaction
(B) satisfactory
(C) satisfying
(D) satisfied
This express shipping procedure should allow us to process the backlog of orders generated by the increased media exposure with regard to the Midland situation. If you have questions about arrival dates on your orders, continue to deal directly with your normal contacts.

We want you to know we truly value you as a customer.



Questions 144-146 refer to the following announcement.

Dean’s Department Store ----- the community
144. (A) is serving
(B) had served
(C) will be serving
(D) has been serving
since 1902. We work hard to provide our customers with the latest fashions at the most -----
145. (A) reason
(B) reasons
(C) reasonable
(D) reasonably
prices. In the past, we have offered flexibility in our return policy. However, these policies have been revised to accommodate the changing times.

We are announcing a new return policy on all apparel, both men’s and women’s. Cash refunds require a cash register receipt and all clothing tags must be intact and attached to the garments. Clothing must be returned within 30 days to be eligible for a cash refund. Refunds after 30 days will be made in the form of merchandise exchange only. For an exchange, a receipt is not required. -----,
146. (A) Accordingly
(B) However
(C) Despite
(D) Unlike
you will only be credited for the current price of the item. We regret any inconvenience the new return policy may create. Thank you for your cooperation.


Questions 147-149 refer to the following letter.

Dear Mrs. Zenger

Thank you for your letter of December 21, -----
147. (A) complaints
(B) complaining
(C) will complain
(D) complained
about the conduct of one of our employees.
Please rest assured that we have investigated your complaint and that the person concerned will be severely reprimanded.
Please accept our ----- apologies for any distress
148. (A) sincere
(B) sincerity
(C) sincerest
(D) sincerely
this situation may have caused ----- and be assured
149. (A) you
(B) yours
(C) your own
(D) yourself
that it will never happen again.
Thank you also for bringing this matter to our attention. We place great importance on the conduct of our employees and your complaint will give us the opportunity to remedy any problem that may exist.
Yours Sincerely


Questions 150-152 refer to the following reference letter.

TO WHOM IT MAY CONCERN:

This will confirm that Jonathan Deering has been employed by Electro Corp. for ----- four years.
150. (A) approximately
(B) completely
(C) accidently
(D) exceedingly
----- his tenure of employment, he has displayed a
151. (A) While
(B) Until
(C) During
(D) If
unique ability to identify and solve problems. He has been instrumental in the streamlining our accounting department. His experience in the accounting and finance area has been a valuable asset, one that can be of great value to any company utilizing his services. He is loyal and always places the welfare of the company above all else. His long hours and his patience with employees under him and with management make him an ideal employee. If available, he can certainly count on re-employment with our firm, should the opportunity arise.

Any company considering this individual for employment has my most enthusiastic recommendation. ----- his performance here is any
152. (A) That
(B) So
(C) Although
(D) If
indication, he is destined to achieve new heights in his career, and set new records for his future employer, as he did here.


ANSWER
101. B 102. B 103. C 104. C 105. B 106. C 107. A 108. B 109. D 110. D
111. C 112. C 113. B 114. D 115. D 116. D 117. B 118. C 119. C 120. B
121. C 122. A 123. D 124. B 125. A 126. C 127. C 128. A 129. B 130. C
131. C 132. A 133. B 134. A 135. B 136. A 137. C 138. A 139. D 140. B
141. D 142. A 143. A 144. D 145. C 146. B 147. B 148. C 149. A 150. A
151. C 152. D

ĐỀ SỐ 5

Part 5 + Part 6: finish within 23 minutes


101. Nelson Employment Agency is looking for an _______ administrative secretary to manage a busy legal office specializing in employment law.
(a) experience
(b) experimental
(c) experienced
(d) experiencing

102. Because the vote on the budget has been _______, I need the cost estimates from the Housekeeping Department today.
(a) pushed up
(b) phased out
(c) pushed back
(d) pulled out

103. The meeting room in the Johnson hotel features state-of-the-art _______ not offered at any other downtown conference facility.
(a) technological
(b) technologically
(c) technology
(d) technical

104. Applicants for the front clerk position are _______ to go down to the Personnel Department on the first floor and speak with Ms. Jameson.
(a) supposed
(b) suppose
(c) supposedly
(d) supposing

105. Our employees must strive to always remember that this company was founded on the _______ that providing customer satisfaction is our most important goal.
(a) principal
(b) principles
(c) principled
(d) principle

106. Since _______ the new product, profits have increased by sixty-eight percent, and customer surveys show a strong, positive response.
(a) starting
(b) beginning
(c) opening
(d) launching

107. The Board of Directors _______ the motion to hire additional staff for the branch because of limited funding and recent market changes.
(a) rejected
(b) resigned
(c) considered
(d) approved

108. The boss is so pleased with our hard work on the sales report that he said he will _______ us to dinner at a fancy restaurant on Wednesday night.
(a) buy
(b) treat
(c) tip
(d) pay

109. Automobile manufacturers today have to spend more on engineering to improve their safety designs to _______ up with industry standards.
(a) make
(b) clear
(c) keep
(d) hold

110. I will be _______ with our sales, marketing and advertising departments on the new product line at the team meeting on Friday.
(a) coordinating
(b) coordination
(c) coordinate
(d) coordinator

111. In light of recent problems, we need to tell the accounting staff that an excessive amount of data entry errors could be grounds for ______.
(a) termination
(b) classification
(c) reduction
(d) promotion

112. Your first paycheck will be two weeks in arrears, but after that you will be paid _______ the first and fifteenth of every month unless these dates fall on a holiday.
(a) at
(b) in
(c) on
(d) by

113. This afternoon, _______ from the Southern Valley plant were laid off in an unexpected factory closing that left employees angry and confused.
(a) employ
(b) employers
(c) employees
(d) employment

114. Although current employees are encouraged to apply for the new management positions, they will not receive _______ treatment and must compete with external candidates.
(a) preferring
(b) preferential
(c) preference
(d) prefer

115. I'd like to ask everyone to come by my office tomorrow and meet my new _______ assistant, Marcella.
(a) administration
(b) administrative
(c) administrator
(d) administer

116. Before you leave today, please try to contact the executive secretary, _______ ask her for the CEO's contact information and availability.
(a) but
(b) and
(c) although
(d) despite

117. Please confirm that the London office has received the fax _______ after you send it, and then report back to Mr. Getty's office for the afternoon briefing.
(a) approximately
(b) immediately
(c) usually
(d) normally

118. I just spoke with Marion in Human Resources who is insisting that we turn _______ a memo justifying the large salary increase for Ms. Brito.
(a) in
(b) on
(c) off
(d) at

119. In a press release dated March 3, Charter Travel Corporation _______ a record-setting $3 million increase in last quarter revenues.
(a) announced
(b) announce
(c) announcing
(d) has been announced

120. It is important that we provide _______ information to our clients when they call to either inquire about their statements or the status of their claims.
(a) accurate
(b) evident
(c) efficient
(d) approved

121. I am very saddened to announce that our Chief Financial Officer of thirty-two years, Martin Fogo, will _______ at the end of the company's fiscal year.
(a) check out
(b) run into
(c) look into
(d) step down

122. Mr. Anderson has decided that we are going to bring in a _______ from Miracle Software to design our new client management database.
(a) consultation
(b) consultant
(c) consulting
(d) consulted

123. It was recently reported in the Sun Times that many furniture manufacturers have temporarily cut back on using quality materials due to a _______ profit margin.
(a) rising
(b) receding
(c) mounting
(d) expanding

124. Carrie explained yesterday afternoon that all of the office templates can be accessed on the hard drive _______ on the network directory.
(a) or
(b) yet
(c) so
(d) for

125. A Money Maker article _______ the vice president of Super Jet Company saying that the company's stock is on the rise again.
(a) repeated
(b) stated
(c) listed
(d) quoted

126. Because some employees have complained about discomfort, next year we are planning to order adjustable chairs in _______ of our old ones.
(a) places
(b) placement
(c) placed
(d) place

127. Please _______ the new policy states that you must work the day before and the day after a holiday in order to qualify for holiday allowance.
(a) remembrance
(b) remember
(c) memory
(d) memorable

128. Most companies are legally prohibited from _______ any specific information on former employees when asked for information by future employers.
(a) released
(b) releasing
(c) release
(d) to release

129. It has been a challenging year, but the president's announcement that the company is in strong financial shape left most of the staff members _______.
(a) reassuring
(b) reassurance
(c) reassure
(d) reassured

130. To increase productivity, the office has _______ strict rules regarding personal phone calls, appropriate dress, and personal email use.
(a) imposition
(b) imposter
(c) imposed
(d) imposing

131. From what I understand, you will need to _______ the chef's purchase orders pending approval from the Vice President of Operations.
(a) has verified
(b) verify
(c) verified
(d) be verified

132. Mr. Chaderton came through at the last minute with fifteen new investors, _______ the company once again from a hostile takeover.
(a) saving
(b) to save
(c) will save
(d) saved

133. If the air in the computer room rises _______ a certain temperature, the server will automatically shut down and critical data could be lost.
(a) outside
(b) above
(c) beneath
(d) upon

134. Even though many workers complained, all employees at the electric company had to _______ a safety training course before their official start dates.
(a) comply
(b) compose
(c) compile
(d) complete

135. My supervisor _______ me on my delegation of office tasks and said if I continued my pattern of demonstrating leadership, I would be promoted.
(a) complained
(b) complimented
(c) completed
(d) complemented

136. Please contact the courier _______ and have them pick up the documents at noon today or else they won't reach Amanda before she leaves for Detroit.
a) service
(b) servitude
(c) servant
(d) serve

137. It is normal procedure and fully expected that you provide _______ for any office supplies you charge to the company credit card.
(a) receipts
(b) recipes
(c) replies
(d) recourse

138. The new finance manager is in charge of _______ a reasonable budget for the company as well as managing the budget by overseeing all company expenditures.
(a) compilation
(b) compile
(c) compiling
(d) compiler

139. The face of modern commerce would not look the same _______ the affordability of personal computers and the success of Internet businesses.
(a) provided that
(b) without
(c) on the condition that
(d) granted that

140. The Project Manager set the prices for the _______ service and researched different marketing strategies before launching the new campaign.
(a) cleaner
(b) cleaning
(c) cleaned
(d) cleanable



Questions 141-143 refer to the following letter.
INTEROFFICE MEMORANDUM
VALLEY MEDICAL SUPPLY, INC.

To: All Employees
From: Steven Rice, President
Subject: Community Service Program

Promoting a healthy society is an important goal we all share. As a result, I am writing to remind you about one of our most popular and meaningful activities here at Valley Medical Supply - our community service program. I encourage you to participate in this year's program if you haven't done so _______.
141. (a) again
(b) already
(c) moreover
(d) twice
In line with our mission to provide quality supplies for doctors' offices, we volunteer our time each year to provide low-cost medical care at locations throughout the city. _______ locations include health clinics, hospitals, schools and even supermarkets.
The services we provide range from flu shots to free blood pressure tests to assistance with major operations. No matter what your capabilities or interests are, we can find the right volunteer opportunity for you.
142. (a) This
(b) Them
(c) Theirs
(d) These
Employees consistently tell me that our community service program is one of the most fulfilling and enjoyable aspects of their work here at Valley Medical Supply. The organizations and individuals who benefit from our services also express their appreciation. To learn more about the details of this program, including paid time off and free training, please speak to your supervisor. I'm sure you'll agree that _______ health services to our community benefits everyone.
143. (a) be provided
(b) providing
(c) provide
(d) provided

Questions 144-146 refer to the following letter.
Red Line Clothing Company
5688 S. Silver Street
San Diego, CA 93422
(456)234-1232

Re: Late payment

Dear Mr. Charles,

I have enclosed a copy of your invoice which shows an outstanding balance of two hundred seventy-five dollars. According to my records, this is the third notification of late payment, and you _______ not submitted a payment.
144. (a) would
(b) have
(c) could
(d) will
I recently spoke to my manager regarding your account, and it appears that you may be _______ for a payment plan if you contact a collections representative today.
145. (a) eligibility
(b) eligible
(c) illegitimate
(d) illegitimacy
I would like to arrange a time for _______ to discuss this option. If we cannot resolve this, I will be forced to turn your delinquent account over to a collection agency.
146. (a) you
(b) they
(c) us
(d) them
Red Line Clothing Company

Questions 147-149 refer to the following letter.
Romero's Heating and Furnace RepairR
We've Got the Hottest Deals in the City – Guaranteed

With winter just around the corner, you'll want to be sure your office is ready for Mother Nature's Arctic blasts. You'll depend on your furnace all winter to meet the comfort needs of your business, and that's why you can't depend on anyone but Romero's to make sure everything is in _______ order.
147. (a) to work
(b) working
(c) work
(d) had worked
Romero's Heating can provide you with _______ of options for energy-efficient operation. Our furnaces operate at over ninety percent efficiency, which means that ninety percent of the fuel you pay for is actually converted into heat for your office. Since all of our customers are different, our service representatives can work with you to choose a system that's right for your needs.
148. (a) some
(b) plenty
(c) many
(d) several
We also offer free _______ if you buy a furnace or heating unit from Romero's. Don't get left out in the cold. Come see us today.
149. (a) consultation
(b) information
(c) training
(d) installation

Questions 150-152 refer to the following letter.
Great Computer Workshops for Your Employees!
Available through High Star Training, Inc.

Have you been wondering how to keep your staff current with new software and technology advances? Do you want to provide the best available computer training for your employees without _______ your budget?
150. (a) exceeding
(b) has exceeded
(c) will exceed
(d) to exceed
Then call High Star Training and find out more about our affordable, high-quality computer workshops! Our current catalog of workshops _______ offerings on word processing, database design and management, network administration, and accounting for small businesses.
151. (a) include
(b) included
(c) including
(d) includes
We're confident that you'll find a workshop or two that is relevant to your employees' needs and interests. If not, give us a call at 283-3627 and ask about our customized training programs! We'll be happy to design a _______ training program for your company.
152. (a) compulsory
(b) constructed
(c) comprehensive
(d) committed
We offer the best training available - and with prices starting at just $50 per workshop per person! Visit our website at www.highstartraining.com to view our catalog and learn what we can do for your company. You can even register for workshops online with a few easy steps! But hurry - workshops fill up quickly and spaces are limited. Contact High Star Training today!


Part 7 : finish within 22 minutes

To: All Employees, Knight Accounting Agency
From: Ted Knight, Chief Executive Officer
Subject: Staff Retreat

I am writing to remind you that our annual staff retreat will be held on Wednesday, December 13 and Thursday, December 14 at the City Convention Center, 1510 Parkland Avenue. Attendance is mandatory for all employees. Please plan to arrive promptly at 8 a.m. on both days; continental breakfast and lunch will be provided.

Our annual staff retreat is an opportunity to acknowledge our accomplishments, receive training and support, and set our goals for the coming year. We've hired a professional trainer to start the retreat with some fun and informative activities designed to help us work more effectively as a team. Next, we'll meet in small groups to talk about our jobs and what we can do to become more successful. Finally, we'll come together as a group to share insights and to write our mission statement and objectives for next year.

In preparation for the retreat, please write a personal mission statement and a brief description of your job. Please email these to me at tknight@kaa.com no later than 5 p.m. on Monday, December 12. I will compile your responses into a handout that will be distributed to all employees. In addition, managers should submit to me a list of objectives for their divisions no later than 10 a.m. on Tuesday, December 13. Taking a few moments out of your busy schedules to do this advance preparation will make the retreat more valuable for all of us.

I look forward to seeing you at the City Convention Center! Feel free to contact me if you have any questions.


153. What is the memo mainly about?
(a) Some mandatory meetings for managers
(b) A proposed luncheon for new employees
(c) A required employee training session
(d) An optional planning retreat for the staff

154. Who will lead a session on teamwork?
(a) The company president
(b) A hired facilitator
(c) A group of executives
(d) The business manager

155. When is the deadline for managers to submit their list of division goals?
(a) December 12
(b) December 13
(c) December 14
(d) December 15



Route 187
Parker Avenue – Airport

Note: All times are approximate. Arrive at your stop at least five minutes early. For your safety, please stand on the sidewalk behind the yellow line painted on the curb while waiting for your coach.

Southbound Northbound

Main St Coal Av Lark Rd Airport Airport Lark Rd Coal Av Main St

7:30a 7:42 7:51 7:57 8:00a 8:06 8:15 8:27
8:30 8:42 8:51 8:57 9:00 9:06 9:15 9:27
9:30 9:42 9:51 9:57 10:00 10:06 10:15 10:27
10:30 10:42 10:51 10:57 11:00 11:06 11:15 11:27
11:30 11:42 11:51 11:57 12:00p 12:06 12:15 12:27
12:30p 12:42 12:51 12:57 1:00 1:06 1:15 1:27
1:30 1:42 1:51 1:57 2:00 2:06 2:15 2:27
2:30 2:42 2:51 2:57 3:00 3:06 3:15 3:27
3:30 3:42 3:51 3:57 4:00 4:06 4:15 4:27
4:30 4:42 4:51 4:57 5:00 5:06 5:15 5:27
5:30 5:42 5:51 5:57 6:00 6:06 6:15 6:27
6:30 6:42 6:51 6:57 7:00 7:06 7:15 7:27
7:30 7:42 7:51 7:57

Thank you for using Parker Valley Public Transportation. Call 832-8362 for customer assistance.


156. Where is this time table most likely to be found?
(a) At a subway station
(b) At an airport boarding gate
(c) At a bus stop
(d) In a train station

157. When does the last northbound run pass Lark Road?
(a) 6:06 pm
(b) 6:51 pm
(c) 7:06 pm
(d) 7:51 pm.


Internal Job Posting
Plainview Distributors, Inc.
Supply Chain Manager

Due to rapid growth, Plainview Distributors is seeking applications for a Supply Chain Manager. This is a career advancement opportunity open to current employees only. The Supply Chain Manager will oversee all aspects of warehouse storage and transportation for product deliveries in the southwestern United States. The Supply Chain Manager will be required to work out of the Phoenix office, and frequent movement within the region to check on branch operations (approximately ten trips per year) will be expected.

The successful candidate will be an experienced professional, familiar with the company and its clients, who can manage a complex network and succeed under pressure. Preferred qualifications include experience in one of our warehouses or truck depots, familiarity with the Southwest, and experience in personnel management. Company benefits associated with this position include a competitive salary, company car, personal expense account, and payment of relocation expenses, if needed. In addition, the successful candidate will continue to receive the excellent insurance benefits, vacation pay and tuition support offered to all staff of Plainview Distributors.

To apply, please fill out an application using our secure company website at www.plainviewdistributors.com/~hr. No paper copies or phone calls, please. As part of the online application, you will be asked to submit a current resume and a list of three (3) professional references. Submit all application materials no later than Friday, March 28. Plainview Distributors is an equal opportunity employer.

158. What is the announcement about?
(a) A call for applications for new product suppliers
(b) A career opportunity for staff members of the company
(c) A job competition open to external candidates only
(d) A change in company benefits affecting some workers

159. Which of the following topics is mentioned in the announcement?
(a) The monthly pay rate for the job
(b) The number of employees supervised
(c) The amount of business travel required
(d) The type of products being distributed.

160. What should interested people do?
(a) Fax a resume and list of references
(b) Call to request a personal interview
(c) Submit an application via Internet
(d) Put an application package in the mail




To: All Employees
From: Luke Gaston
Subject: MEMO - Late Hours Policy

We have had some problems recently with security issues on evenings and weekends. Many employees are working overtime on end-of-fiscal year projects and find themselves alone in the building late at night. Several employees have expressed concern to me that they feel unsafe, and managers have also told me that they do not know how to train their employees on correct security procedures.

As your security manager, I want to assure you that I am working with the company management to address your concerns. We have agreed that it is best to hire a full-time security guard who will be present on evenings and weekends. However, since it will still be several weeks before the security guard can be hired, I want to provide all employees with a list of basic security procedures to follow when they are working late at night:

1. Leave lights on in offices and hallways. A bright work environment discourages unauthorized intruders.

2. If you hear or see any suspicious activity, call the city police department immediately.

3. If you are the last person to leave the building, make sure that all doors and windows are closed and locked. Leave through the front door. Turn on the alarm by pressing the “AWAY” button on the keypad near the reception desk, then enter the alarm code provided in the employee manual. Close the door firmly when you leave, and the alarm will automatically be activated.

If you have any questions or concerns, please email me at gaston@linkacctg.com. I look forward to working with you to make our company a safe and productive place to work.


161. What is the subject of the memorandum?
(a) A recent break-in
(b) An alarm malfunction
(c) A new security protocol
(d) A security system code change.

162. Who is the author of the memorandum?
(a) The head of the police department
(b) An employee in charge of safety
(c) The new company security guard

(d) A concerned department manager

163. What should employees do if they encounter a threatening situation?
(a) Call the security guard
(b) Email the security manager
(c) Turn on the burglar alarm
(d) Contact the local authorities



Hard Times Ahead for Local Graduates

Billy Roybal just graduated from Centerville Community College with a degree in semiconductor manufacturing technology. Like the other 30 students who enrolled in his class two years ago, he was told that after graduation, he was virtually guaranteed a well-paying job at the Supreme Semiconductor plant.
However, Billy and most of his classmates are either out of work or preparing to move elsewhere. The reason: Supreme Semiconductor recently announced a hiring freeze.

Graduates of the community college training program aren't the only ones who are upset. Officials at Centerville City Hall are debating whether to sue Supreme Semiconductor for breach of contract. Five years ago, the city partnered with Centerville Community College and Supreme Semiconductor in an innovative training agreement. The city agreed to give the semiconductor company a significant tax break in return for funding the training program at Centerville Community College. Supreme Semiconductor, for its part, hoped to benefit with a steady stream of well-trained local workers who would help the company expand over the next 20 years.

However, changes in the highly competitive computer technology industry have led to less business for Supreme Semiconductor. Furthermore, pulling out of its contract to sponsor the community college program may not be the only downside. Karl Thompson, president of Supreme Semiconductor, told Central Valley Daily News that various problems could force the company to close by the end of the year, resulting in a loss of over 300 jobs in the Centerville area. He also said that company executives are hoping to meet with city officials to find some way of avoiding a lawsuit.

In the meantime, there are no easy answers for graduates such as Billy. He says finding a high-paying job is more important to him than staying in Centerville, so if a suitable job doesn't materialize within a few months he plans to look for employment in another state. As he and others leave, hopes for a bright future for the computer technology industry and Centerville are quickly fading. Some city officials are still hoping there is some way to keep Supreme Semiconductor open. Without it, said Mayor Charles Laughlin, the economy of Centerville will suffer a major blow.


164. What is the topic of the news article?
(a) A new computer training program
(b) A student's struggles to graduate
(c) A company that can't provide jobs
(d) A city that doesn't promote growth

165. The word “virtually” in the first paragraph, line 3 is closest in meaning to
(a) quickly
(b) basically
(c) possibly
(d) legally

166. According to the article, which entity might be sued?
(a) Supreme Semiconductor
(b) Centerville Community College
(c) The City of Centerville
(d) Central Valley Daily News

167. Why is Billy Roybal thinking of leaving Centerville?
(a) Training in his field is not available
(b) He cannot fulfill his employment contract
(c) The community college is going to close
(d) He is unable to find work in the area.



Using Your New Document Plus 250-E Office Document Shredder

We are pleased that you have chosen Document Plus for your office needs. Our Model 250-E Office Document Shredder is powerful enough to shred all of your confidential documents, yet operates so quietly that your co-workers will hardly even notice it. With proper operation and regular maintenance, your Document Shredder will last for years to come. We encourage you to follow these easy steps to ensure your satisfaction:

(a) Do not attempt to feed large stacks of paper into the shredder all at once. This can cause annoying paper jams and possibly damage the shredder. Make sure that stacks of paper are no more than ¼ of an inch thick (about 10 pages of standard-weight paper).

(b) It is not necessary to remove staples before feeding documents into the shredder. However, be sure to remove larger metal items paper clip size or bigger. Also, do not attempt to shred cardboard or heavy manila folders.

(c) Spread lubricating oil on the teeth of the shredder on a monthly basis to prevent squeaking noises and prolong the life of the shredder.

(d) Register your product! Fill out the attached postcard to provide us with your information. Registering your product entitles you to full service under your warranty. You will also receive mailings with helpful tips on using your shredder, as well as announcements of new products from Document Plus.

We hope you enjoy your Document Plus 250-E Office Document Shredder. At Document Plus, we are committed to ensuring your satisfaction. If you have any questions or complaints about your shredder, please contact us at 800-372-1193. You can also visit our website at http://www.documentplus.com for helpful information.


168. Where is this notice most likely to be found?
(a) On an office bulletin board
(b) In an instruction manual
(c) In a magazine advertisement
(d) On a computer software website.

169. What regular maintenance is recommended?
(a) Remove all metal objects in the machine
(b) Clean and dry all shredder teeth
(c) Empty shredder receptacle monthly
(d) Grease the shredding component


170. Which of the following objects need to be removed before using the shredder?
(a) binder clips.
(b) staples.
(c) cardboard.
(d) manila folders.

171. How can owners register their product?
(a) By visiting the website
(b) By mailing a response card
(c) By calling a phone number
(d) By visiting a store location



Interoffice Memo
Allied Steel International

To: All Allied Steel Employees
From: Peter Rasmussen, Compensation Committee President
Date: September 4

Today the president of Allied Steel, Eric Nelson, announced that he had agreed to our request for a 10% pay raise for all employees. As you know, this is something that we, your representatives, have been struggling to achieve for nearly two years. We have always argued that you, the workers who make this company succeed, should be the company's first priority. When the company is experiencing rapid growth, as Allied Steel has undoubtedly seen during the past five years, all employees of the company should see the financial benefits, not just a few top executives.

While it has taken a long time for us to convince the company management to increase all salaries, we are delighted that we have succeeded without having to form a labor union. We are not lawyers or professional lobbyists. I and the other members of the compensation committee are simply concerned employees who want to see fair pay for all of us. Furthermore, we did not take a confrontational approach. We always told the company management that we think Allied Steel is a great place to work. Our goal was not to make demands, but to present evidence from market studies to show that our position was reasonable.

Special thanks go out to Dr. Alvin Martlin, research engineer with Allied Steel, who spent countless hours of his personal time to do economic research in support of our efforts, showing that the company was paying lower salaries than our competitors. I also want to thank the ten members of the compensation committee, all of whom volunteered to participate and generously gave their time for meetings. I want to thank, as well, Eric Nelson and the Board of Trustees of Allied Steel for creating a work environment where the concerns of employees can be heard. Last, but not least, I want to thank you, the loyal employees of Allied Steel, for your constant support. You've made Allied Steel the best company in the business, and we're glad that we will now all receive pay that is well above average in our industry.


172. What is the purpose of this memo?
(a) To thank all employees for meeting company goals
(b) To publicize the formation of an employee union
(c) To inform the staff of recent rapid growth
(d) To announce changes in worker compensation.

173. Who is Eric Nelson?
(a) A key Allied Steel leader
(b) An engineer with Allied Steel
(c) Chairperson of a committee
(d) Member of the Board of Trustees

174. According to the memo, how did the committee convince the company to award raises?
(a) By documenting employee productivity
(b) By presenting research on industry pay levels
(c) By confronting the top executives
(d) By showing that funds were available.



Dear Employees of Consolidated Insurance,

I'm writing this because I wanted to address the rumors that have been circulating about the future of our division. As you know, last month we were informed by company management that the structure of the company website ? the primary task of our Electronic Resources division ? would be reviewed. Many of you also know the reason for this review: some top executives were complaining about what they perceived as a lack of efficiency in keeping the website current. As a result, there are rumors going around that the website may be outsourced to an external company, and all the employees of this division could be laid off.

I want to let you know that these rumors are absolutely false. There are no plans whatsoever for any job cuts. Each and every one of you has an important and valuable role to play at Consolidated Insurance, and the company is not thinking of outsourcing our web development. Because our website is designed to provide detailed, complex information to all of our clients, it needs to be developed and maintained by people who know our company well. The company president has reassured me in person that he values the work of the Electronic Resources division and that our staffing levels and mission will remain essentially the same.

With that said, I do think that all of us need to acknowledge that there have been some problems in maintaining our large company website. As your manager, I know that the problems are caused mainly by the challenges of implementing our new customer information database, not by any laziness or negligence on your part. The committee that is currently reviewing our website will make recommendations for how to solve these problems, as well as suggestions for changing the structure of the website. I suggest that you view the committee's input positively, and consider this process as an opportunity for us to improve our services.

I hope that this has cleared up the situation. Please email me with any questions you may have, or if you prefer, you may make an appointment to speak with me privately.

Sincerely,

Jack Kemp
Manager, Electronic Resources Division


175. Why did Mr. Kemp write this letter?
(a) To explain how the committee-review process will work
(b) To consider options for redesigning the company website
(c) To announce that the company plans to lay off employees
(d) To clarify that the division's work will not be reassigned.

176. What does Mr. Kemp believe is the main challenge facing the division?
(a) Other managers who think workers are lazy
(b) Start-up problems with the new system
(c) Employees who don't understand their jobs
(d) Clients who complain about the website.

177. What does Mr. Kemp ask employees to do?
(a) Start looking for new jobs
(b) Complain to the company president
(c) Accept the committee's suggestions
(d) Create a more useful website



Career Advancement Opportunities Available
Help Market Research Associates Expand into Europe!

Market Research Associates, America's largest research firm, is planning to open several new consulting offices in Europe over the next several months. The first branch office will open in Paris, where French marketing experts have been impressed with our company's ground-breaking research on consumer preferences in French-speaking parts of Canada. We anticipate that Paris will be just the beginning: the board of trustees believes that our successful methodology can spread to business centers throughout Europe. This expansion will create exciting opportunities for our employees, and we want to give you more information about them.

Employees of Market Research Associates are encouraged to attend an informational meeting on Monday, March 5 at 3 p.m. in the Green Conference Room to learn about the plans for new consulting offices in Europe. If you're interested in travel and want to learn new skills that can forward your career, please attend this important meeting. You'll learn about the types of positions available, the internal application process, and the benefits you can receive. These include full payment of travel or relocation expenses, and paid training at a prestigious language school to bring your conversation skills in French (or eventually other languages) up to a professional level.

You can learn more about the plans for the new Paris facility by visiting the company website and clicking on the “Branch office in Paris” link. Should you have any further questions, please contact Emma at the Human Resources office, emma@mrassoc.com or 742-2451.


178. What is the topic of the announcement?
(a) Plans for expanding the company to overseas locations
(b) Plans for providing a new educational benefit to staff
(c) Information about the company's activities in Canada
(d) Information about the new company building in France.

179. Who should attend the meeting?
(a) Employees who will be moving to Paris
(b) Employees who want to work abroad
(c) Employees who want to receive more pay
(d) Employees who can already speak French.

180. Which of the following will NOT be discussed at the meeting?
(a) Foreign language training
(b) Relocation benefits
(c) Internal hiring procedure
(d) Contract negotiations.




Richard Bachman
193 Fourth Street
Payton, OH 48331

Cyberworld
P.O. Box 83627
Cincinnati, OH 49363

May 25

Re: Account # 58363

To whom it may concern:

I am writing to request that you cancel my Internet service with Cyberworld, effective immediately. Although I had been using your service for almost four years with no complaints, the level of service you have provided during the past month has convinced me to take my business elsewhere.

At the beginning of this month, I noticed that it was very difficult for me to get a dial-up connection. The phone line always seemed to be busy. Then friends started telling me that they were unable to access my personal website. I thought this might be just a temporary problem, but after 10 days with no improvement, I decided to call your customer service line for assistance.

I had to wait on hold for almost an hour before speaking to an employee named John Redman. He told me to try connecting again in half an hour. When I tried to explain that the problem had lasted almost two weeks, he became very rude and told me that he was not a computer expert and could not solve my problems. When I asked him why he was answering the phone for an Internet service provider if he didn’t know anything about computers, he hung up on me. I had never been so rudely treated in all my life.

My account with you was paid in full through the end of May. If I receive any further bills from you, I will not pay them. I hope you will act on the information in this letter and improve your services.

Sincerely,

Richard Bachman


181. What is the purpose of Mr. Bachman's letter?
(a) To resolve a dispute about his Internet service bill
(b) To terminate his relationship with the provider
(c) To complain about his recent software purchase
(d) To request a better Internet service plan.

182. According to his letter, why did Mr. Bachman call Cyberworld?
(a) To inquire about pricing plans
(b) To complain about a rude employee
(c) To speak to the company president
(d) To report connectivity problems.
183. What does Mr. Tollofson explain in his letter?
(a) Staff members have been forced to work overtime
(b) Training sessions have been scheduled for employees
(c) Computer failure caused Mr. Bachman's website issues
(d) Almost all of the computers had to be repaired.

184. Which of the following is true of John Redman?
(a) He was trained extensively in customer service procedures.
(b) He was reprimanded by his immediate supervisor for his behavior.
(c) He was fired as a result of acting rudely to a customer.
(d) He no longer works for Cyberworld due to financial issues.

185. What repercussion did John Redman face?
(a) His personal account was cancelled.
(b) His employee Internet service was disconnected.
(c) He was relieved of his position.
(d) He was severely reprimanded.




Seeking Staffing Coordinator

Martin Owens Agency is accepting applications for a staffing coordinator. We are the premier temporary staffing agency in the city of Burbank, and we are looking for a bright, motivated individual to join our team. The staffing coordinator is the main point of contact for our employees and business clients. Duties include testing and screening new employees, matching workers with appropriate jobs, notifying employees of job requirements, and contacting clients to assure that performance standards are being met. The successful candidate must be able to handle multiple tasks with ease. Other essential requirements include being well organized, highly dependable and people-oriented.

We offer an excellent benefits package, including health and dental insurance, a retirement plan, three weeks of paid vacation, and excellent pay plus commission and bonuses. We offer a relaxed, fun-loving work environment and a meaningful opportunity to help others advance their careers. We are a family-friendly employer, and some telecommuting is possible depending on staffing needs and workload.

To apply, send a cover letter detailing your qualifications for this position and your salary requirements, a resume, and the names, phone numbers and email addresses of four professional references to:

Martin Owens Agency
8463 Victory Boulevard
Burbank, CA 94632

Applications will be accepted until the position is filled. For best consideration, apply no later than September 25. Visit our website at www.martinowens.com for more information.


186. What kind of company is Martin Owens Agency?
(a) A performing arts organization
(b) An employment company
(c) An Internet service provider
(d) An accounting agency.

187. Where did the job posting appear?
(a) On a bulletin board
(b) On the Internet
(c) In the newspaper
(d) In a trade journal.

188. What information is NOT required as part of the job application?
(a) Education level
(b) Income desired
(c) Work experience
(d) Professional contacts.

189. What is Cindy Laughlin's level of experience?
(a) She's just graduated from college.
(b) She's been working in the field for years.
(c) She has years of volunteer experience.
(d) She's working her way through college.

190. What job requirement does Ms. Laughlin's volunteer experience meet?
(a) Shows track record of dependability
(b) Demonstrates strong interpersonal skills
(c) Displays effective organizational experience
(d) Proves ability to multi-task.



To: Lisa Derby
From: Annette Shiffler
Subject: Mr. Martin's Retirement Party

Hi Lisa,

Thanks for forwarding me the email about Mr. Martin's retirement party; for some reason I didn't get it when you sent it out originally. I'm writing to confirm that I will definitely be attending the party. Also, as we discussed, I'd like to help out with the planning and organization for the party. I've worked with Mr. Martin for nearly ten years, and he's been the best boss I've ever had. I really want to make this a special event for him!

First of all, is this going to be a potluck, or will we be ordering a catered meal? I'd like to help out either way. If it's a potluck, I'd be happy to bring a dish to share. If we're going to hire a caterer, I can suggest several because I often arrange catering for our training sessions. I even have menus from several different catering businesses if you'd like to take a look at them.

Next, how about decorations for the party? I've actually got some nice banners at home that say “Congratulations on Your Retirement!” I originally used them for my uncle's retirement party last year. Would you like me to bring those and hang them up in the room? What other decorations are planned? How about some nice centerpieces for the tables, such as flower arrangements?

Finally, if there's any other way I can help out that I haven't mentioned above, just let me know. I'd really like to get involved in this and do something nice for Mr. Martin. Thanks for organizing the party!

Annette


191. What is being discussed in the email correspondence?
(a) Food and decorations for a holiday party
(b) Scheduling for a committee meeting
(c) A party for someone leaving the company
(d) Menus for a training session.

192. Why did Annette receive the announcement as a forwarded email?
(a) She was out of the office for a few days
(b) She wasn't on the company email list
(c) Lisa didn't type her email address correctly
(d) Lisa didn't think she would be interested.

193. Which of the following does Annette offer to do?
(a) Schedule a trip for Mr. Martin
(b) Fax Lisa some catering menus
(c) Decorate a cake for Mr. Martin
(d) Bring some party supplies from home

194. Which of Annette's ideas does Lisa NOT like?
(a) Placing candles on the tables
(b) Putting floral arrangements on the tables
(c) Arranging to have the food catered
(d) Having someone else arrange for the party decorations.

195. What will the women probably do next?
(a) Talk on the phone to arrange a planning session
(b) Communicate ideas using email
(c) Tell Mr. Martin what they want to do
(d) Ask co-workers to bring food for the party.



Memorandum

To: All Employees
From: Bill Regan, Director of Human Resources
Subject: New Holiday Pay Policy

Johnson Security is implementing a new holiday policy for all employees. As you know, providing security services to our clients is our priority here at Johnson Security, and therefore most of our employees have to work on national holidays. Our policy in the past has been to pay employees their regular pay rate on holidays, and then to offer them another day off in compensation, scheduled in coordination with the employee's supervisor according to staffing needs. However, in order to comply with government regulations and to provide a more equitable holiday benefit for all of our employees, the policy will now be changed as follows.

Effective immediately, employees who work on holidays will be paid one and a half times their regular pay rate. This means that if you normally receive $8 per hour, you will be paid $12 per hour when you work on a holiday. However, as a result of this change, an additional day off will no longer be granted. For example, if you are required to work on New Year's Day, you will receive extra pay, but you will not be able to take off another day during the week, unless you arrange with your supervisor to use some of your vacation hours. This change will make it much more convenient for us to administer work schedules. All employees will continue to receive two weeks of paid vacation per year, exclusive of holidays, as explained in the employee manual.

We hope you will be pleased with the extra financial benefit you will receive for working holidays. If you have any questions or concerns about this new policy, feel free to contact me to arrange a meeting.


196. Who is the author of the memorandum?
(a) An expert in labor law
(b) The company vice president
(c) The head of the union
(d) The head of personnel.

197. What will employees receive in compensation for working holidays?
(a) More vacation time
(b) A higher rate of pay
(c) An extra day off
(d) A special award.

198. Why is Mr. Sanchez upset?
(a) He thinks the previous policy was unsatisfactory as well.
(b) He feels the change decreases employee days off.
(c) He feels the rate of pay should be even higher.
(d) He thinks his supervisor will not follow the policy.

199. What does Mr. Sanchez suggest?
(a) Giving employees more choices
(b) Returning to the previous policy
(c) Making holiday work optional
(d) Giving employees more money.

200. What will Mr. Sanchez probably do next?
(a) Pursue legal action
(b) Contact a labor rights lawyer
(c) Have a meeting with Mr. Regan
(d) Call a meeting for all employees.








ANSWER
101. C 102. A 103. C 104. A 105. D 106. D 107. A 108. B 109. C 110. A
111. A 112. C 113. C 114. B 115. B 116. B 117. B 118. A 119. A 120. A
121. D 122. B 123. B 124. A 125. D 126. D 127. B 128. B 129. D 130. C
131. B 132. A 133. B 134. D 135. B 136. A 137. A 138. C 139. B 140. B
141. B 142. D 143. B 144. B 145. B 146. C 147. B 148. B 149. D 150. A
151. D 152. C 153. C 154. B 155. B 156. C 157. C 158. B 159. C 160. C
161. C 162. B 163. D 164. C 165. B 166. A 167. D 168. B 169. D 170. A
171. B 172. D 173. A 174. B 175. D 176. B 177. C 178. A 179. B 180. D
181. B 182. D 183. C 184. C 185. C 186. B 187. C 188. A 189. A 190. B
191. C 192. B 193. D 194. B 195. A 196. D 197. B 198. B 199. A 200. C